Ottawa Host: Ottawa Tourism launches customer care instruction for local enterprises

　　For people travelling in an unfamiliar town, useful assistance from the well-informed server, driver or entrance desk employee can renovate a visit and leave a long-lasting impression.

　　“Every conversation that front-line staff members have with visitors comes using an possibility to impress these friends,” states Catherine Callary, Ottawa Tourism’s senior director of destination development.

　　“Wowed website visitors lead to great critiques, recommendations and standing to the location, that happen to be all impressive outcomes Yan XU .”

　　As being the city’s desired destination advertising and marketing firm, Ottawa Tourism has launched a whole new initiative that can help arm the city’s front-line team using the know-how to create unforgettable experiences for visitors.

　　"Wowed visitors direct to good assessments, tips and status for your desired destination..."

　　Catherine Callary - Ottawa Tourism’s senior director of spot improvement

　　Ottawa Host Customer service Teaching is cost-free to people aiming to beef up their customer care or location know-how. It is presented as two on the internet training modules, composed of video clips, game titles and knowledge-testing queries. On ending every single module, which choose concerning 20 and 30 minutes, trainees can print a custom made certificate demonstrating they’ve effectively accomplished the education.

　　The “I Know MyOttawa” module concentrates on know-how pertaining to Ottawa, priming trainees with details on interesting destinations throughout the town, items to do and special situations. One other, titled “I Host #MyOttawa,” is dedicated to fostering excellence in customer care.

　　Enrol in tourism online training course to become an expert in Hong Kong tourism. The course covers various topics from Hong Kong’s culture to attractions

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